Return Policy

RETURNS

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items: Gift Cards

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: ^1- Any item not in its original condition, is damaged or missing parts for reasons not due to our error; and ^2- any item that is returned more than 14 days after delivery.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved then your refund will be processed and your original method of payment will be credited within a certain amount of days. 

Late or missing refunds (if applicable): if you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially issued. Next contact your bank. There is often some processing time before a refund is issued. 

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@indianheaddress.com.

 

SALE ITEMS

Only regular priced items may be refunded; unfortunately sale items cannot be refunded.

 

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, first send us an email at contact@indianheaddress.com and we will provide you with an address for the return.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about the return.

 

SHIPPING

Please message us so we can provide the return address.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a  shipping service that has a tracking service or purchase shipping insurance.

We can’t guarantee that we will receive your returned item.