FREQUENTLY ASKED QUESTIONS
Payments
HOW CAN I PAY FOR MY ITEMS?
We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.
Please note: If you want to pay via American Express, please select PayPal in the checkout and then click on the option "Pay with Credit or Debit Card" inside PayPal. If you need help with that, please contact our customer service.
IS YOUR SITE SAFE AND SECURE?
YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.
WHAT SHOULD I DO IF MY PAYMENT DOESN’T WORK?
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!
WHERE DO I ENTER MY DISCOUNT CODE?
During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember, only one discount code can be used per order!
SHIPPING
WHERE IN THE WORLD DO YOUR Items SHIP TO?
We ship worldwide (except for Russia, Singapore and Indonesia, sorry!) with DHL Express.
HOW MUCH DOES SHIPPING COST?
Shipping for our products is 25 USD to the United States and many other countries. Check the table below. We only charge shipping once regardless of how many items you order.
United States |
$25.00 |
Australia |
$25.00 |
United Kingdom |
$25.00 |
Germany |
$25.00 |
Canada |
$25.00 |
New Zealand |
$25.00 |
Austria |
$25.00 |
Brazil |
$25.00 |
Brunei |
$25.00 |
Cambodia |
$25.00 |
China |
$25.00 |
East Timor |
$25.00 |
France |
$25.00 |
Hong Kong |
$25.00 |
Japan |
$25.00 |
South Korea |
$25.00 |
Laos |
$25.00 |
Macao |
$25.00 |
Malaysia |
$25.00 |
Mongolia |
$25.00 |
Myanmar |
$25.00 |
Netherlands |
$25.00 |
Papua New Guinea |
$25.00 |
Philippines |
$25.00 |
Taiwan |
$25.00 |
Thailand |
$25.00 |
Vietnam |
$25.00 |
Mexico |
$30.00 |
Monaco |
$30.00 |
South Africa |
$30.00 |
Afghanistan |
$35.00 |
Albania |
$35.00 |
Algeria |
$35.00 |
American Samoa |
$35.00 |
Andorra |
$35.00 |
Angola |
$35.00 |
Anguilla |
$35.00 |
Antigua |
$35.00 |
Argentina |
$35.00 |
Armenia |
$35.00 |
Aruba |
$35.00 |
Azerbaijan |
$35.00 |
Bahamas |
$35.00 |
Bahrain |
$35.00 |
Bangladesh |
$35.00 |
Barbados |
$35.00 |
Belarus |
$35.00 |
Belgium |
$35.00 |
Belize |
$35.00 |
Benin |
$35.00 |
Bermuda |
$35.00 |
Bhutan |
$35.00 |
Bolivia |
$35.00 |
Bonaire |
$35.00 |
Bosnia & Herzegovina |
$35.00 |
Botswana |
$35.00 |
Bulgaria |
$35.00 |
Burkina Faso |
$35.00 |
Burundi |
$35.00 |
Cameroon |
$35.00 |
Canary Islands |
$35.00 |
Cape Verde |
$35.00 |
Cayman Islands |
$35.00 |
Central Afircan Rep |
$35.00 |
Chad |
$35.00 |
Chile |
$35.00 |
Colombia |
$35.00 |
Comoros |
$35.00 |
Congo |
$35.00 |
Congo, DPR |
$35.00 |
Cook Islands |
$35.00 |
Costa Rica |
$35.00 |
Cote D Ivoire |
$35.00 |
Croatia |
$35.00 |
Cuba |
$35.00 |
Curacao |
$35.00 |
Cyprus |
$35.00 |
Czech Republic |
$35.00 |
Denmark |
$35.00 |
Djibouti |
$35.00 |
Dominica |
$35.00 |
Dominican Republic |
$35.00 |
Ecuador |
$35.00 |
Egypt |
$35.00 |
El Salvador |
$35.00 |
Eritrea |
$35.00 |
Estonia |
$35.00 |
Ethiopia |
$35.00 |
Falkland Islands |
$35.00 |
Faroe Islands |
$35.00 |
Fiji |
$35.00 |
Finland |
$35.00 |
French Guyana |
$35.00 |
French Polynesia |
$35.00 |
Gabon |
$35.00 |
Gambia |
$35.00 |
Georgia |
$35.00 |
Ghana |
$35.00 |
Gibraltar |
$35.00 |
Greece |
$35.00 |
Greenland |
$35.00 |
Grenada |
$35.00 |
Guadeloupe |
$35.00 |
Guam |
$35.00 |
Guatemala |
$35.00 |
Guernsey |
$35.00 |
Guinea Rep. |
$35.00 |
Guinea-Bissau |
$35.00 |
Guinea-Equatorial |
$35.00 |
Guyana |
$35.00 |
Haiti |
$35.00 |
Honduras |
$35.00 |
Hungary |
$35.00 |
Iceland |
$35.00 |
India |
$35.00 |
Iran |
$35.00 |
Iraq |
$35.00 |
Ireland |
$35.00 |
Israel |
$35.00 |
Italy |
$35.00 |
Jamaica |
$35.00 |
Jersey |
$35.00 |
Jordan |
$35.00 |
Kazakhstan |
$35.00 |
Kenya |
$35.00 |
Kiribati |
$35.00 |
Korea, D.P.R of |
$35.00 |
Kosovo |
$35.00 |
Kuwait |
$35.00 |
Kyrgyzstan |
$35.00 |
Latvia |
$35.00 |
Lebanon |
$35.00 |
Lesotho |
$35.00 |
Liberia |
$35.00 |
Libya |
$35.00 |
Liechtenstein |
$35.00 |
Lithuania |
$35.00 |
Luxembourg |
$35.00 |
Macedonia, Republic of |
$35.00 |
Madagascar |
$35.00 |
Malawi |
$35.00 |
Maldives |
$35.00 |
Mali |
$35.00 |
Malta |
$35.00 |
Mariana Islands |
$35.00 |
Marshall Islands |
$35.00 |
Martinique |
$35.00 |
Mauritania |
$35.00 |
Mauritius |
$35.00 |
Mayotte |
$35.00 |
Micronesia |
$35.00 |
Moldova, Republic of |
$35.00 |
Montenegro |
$35.00 |
Montserrat |
$35.00 |
Morocco |
$35.00 |
Mozambique |
$35.00 |
Namibia |
$35.00 |
Nauru, Rep. of |
$35.00 |
Nepal |
$35.00 |
Nevis |
$35.00 |
New Caledonia |
$35.00 |
Nicaragua |
$35.00 |
Niger |
$35.00 |
Nigeria |
$35.00 |
Niue |
$35.00 |
Norway |
$35.00 |
Oman |
$35.00 |
Pakistan |
$35.00 |
Palau |
$35.00 |
Panama |
$35.00 |
Paraguay |
$35.00 |
Peru |
$35.00 |
Poland |
$35.00 |
Portugal |
$35.00 |
Puerto Rico |
$35.00 |
Qatar |
$35.00 |
Reunion |
$35.00 |
Romania |
$35.00 |
Rwanda |
$35.00 |
Saint Helena |
$35.00 |
Samoa |
$35.00 |
San Marino |
$35.00 |
Sao Tome and Principe |
$35.00 |
Saudi Arabia |
$35.00 |
Senegal |
$35.00 |
Serbia |
$35.00 |
Seychelles |
$35.00 |
Sierra Leone |
$35.00 |
Slovakia |
$35.00 |
Slovenia |
$35.00 |
Solomon Islands |
$35.00 |
Somalia |
$35.00 |
Somaliland, Rep. of |
$35.00 |
South Sudan |
$35.00 |
Spain |
$35.00 |
Sri Lanka |
$35.00 |
St. Barthelemy |
$35.00 |
St. Eustatius |
$35.00 |
St. Kittis |
$35.00 |
St. Lucia |
$35.00 |
St. Marteen |
$35.00 |
St. Vincent |
$35.00 |
Sudan |
$35.00 |
Suriname |
$35.00 |
Swaziland |
$35.00 |
Sweden |
$35.00 |
Switzerland |
$35.00 |
Syria |
$35.00 |
Tahiti |
$35.00 |
Tajikistan |
$35.00 |
Tanzania, United Republic of |
$35.00 |
Togo |
$35.00 |
Tonga |
$35.00 |
Trinidad and Tobago |
$35.00 |
Tunisia |
$35.00 |
Turkey |
$35.00 |
Turks and Caicos Islands |
$35.00 |
Tuvalu |
$35.00 |
Uganda |
$35.00 |
Ukraine |
$35.00 |
United Arab Emirates |
$35.00 |
Uruguay |
$35.00 |
Uzbekistan |
$35.00 |
Vanuatu |
$35.00 |
Vatican City |
$35.00 |
Venezuela |
$35.00 |
Virgin Island-British |
$35.00 |
Virgin Island-US |
$35.00 |
Yemen, Rep. of |
$35.00 |
Zambia |
$35.00 |
Zimbabwe |
$35.00 |
HOW LONG WILL IT TAKE FOR MY Item TO ARRIVE?
Shipping time is only about 3-4 business days with 1 business day for handling time. So after you place your order it should arrive within a total of 4-5 business days. There are even faster options available. Just message us if you need faster shipping.
FASTER SHIPPING: IS IT POSSIBLE TO GET MY ORDER EVEN FASTER?
Some items are available for overnight shipping. If you’re interested in this service just send us an email at contact@indianheaddress.com and let us know which item you're interested in. We'll get back to you ASAP.
CAN I TRACK MY ITEM’S JOURNEY?
Absolutely! Once your order has been dispatched, you will receive your personal tracking number. Use your tracking number to keep tabs on your item’s journey at www.dhl.com. You can also send us a quick message and we'll be happy to track it for you.
RETURNS
CAN I RETURN MY ITEM?
Yes, of course. If we shipped the wrong item, or if it arrived damaged, we will re-ship or refund immediately. If you're simply not happy with your order you can also return it. In this case, the buyer will get a refund (excluding shipping costs) as soon as the product is back with us.
GENERAL QUESTIONS
Are the Headdresses made by real Native American Indians?
No. However, every Indian Headdress we offer is an authentic looking replica made by indigenous Balinese artists.
ARE THE HEADDRESSES MADE USING REAL FEATHERS?
Yes, we use only authentic and real feathers.
OTHER
WHAT IF I HAVE OTHER INQUIRIES?
Your question should never go unanswered. If you still have questions or simply have something to say, send us an email at contact@indianheaddress.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!